SKILLED SERVICE DESK

Tired of wasting time on your IT problems? Want your employees to work more productively and cost-efficiently and increase the continuity of your business? Is your IT manager wasting important time solving IT problems when he/she should be concentrating on critical business tasks? Then our skilled service desk is the answer!

IT & PEOPLE AS A SERVICE

The primary role of an IT Service Desk is to act as the primary point of contact for monitoring incidents, handling user requests or questions and providing a communications channel between other service management functions and the user community. It’s all about people, delivering the best service.

Fixed team that keeps up with your business
Also on premise if required
Continuity in case of absences
Knowledge sharing with your internal employees

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REACTIVE & PROACTIVE WAY OF WORKING

Our Service Desk is both reactive and proactive. We ensure business continuity by solving acute technical incidents in a timely manner, AND we also focus on your business needs by planning, deploying, managing and improving your IT services.

ALWAYS AVAILABLE, 24/7

IT issues and problems don’t respect office hours. Tyneso offers 24/7 support for business-critical processes. Our quick response time and 24/7 availability are essential in achieving customer satisfaction.

CERTIFIED IT TEAM, 1 SINGLE POINT OF CONTACT

Our service desk is staffed by qualified and certified professionals who deliver both on-site and remote support. We focus on first-line resolution. You can count on one Single Point of Contact (SPOC) for all your requests and possible incidents.

YOUR BENEFITS

Fast response to incidents
Reduction of downtime
Continued productivity
Improvement of processes
Reduction of costs

AT TYNESO WE DON'T THINK IN TERMS OF PROBLEMS

Time to refocus

As a CEO, CIO or IT manager you are constantly putting out fires. IT problems need to be addressed. The sooner, the better. As a result, further digitisation plans end up at the bottom of the list. Time to build the foundation for your digital transformation.

Innovate. Stay ahead of competition. With Tyneso, your Managed Service Provider.