The primary role of an IT service desk is to act as the primary point of contact for monitoring incidents, handling user requests or questions and providing a communications channel between other service management functions and the user community.
What can you expect from our service desk?
Our Service Desk is both reactive and proactive. Not only do we ensure business continuity by solving acute technical incidents in a timely manner, but we also focus on your business needs by planning, deploying, managing and improving your IT services
What are the benefits of our service desk?
- Fast response to incidents
- Reduction of downtime
- Continued productivity
- Improvement of processes
- Reduction of costs
Certified ICT team
with 1 Single Point of Contact
Our service desk is staffed by qualified and certified professionals who deliver both on-site and remote support. We focus on first-line solutions. You can count on one Single Point of Contact (SPOC) for all your requests and possible incidents.
IT issues and problems don’t respect office hours. Tyneso offers 24/7 support for business-critical processes. Our quick response time and 24/7 availability are essential in achieving customer satisfaction.