Skilled Service Desk
Tired of wasting time on your IT problems? Want your employees to work more productively and cost-efficiently and increase the continuity of your business? Is your IT manager wasting important time solving IT problems when he/she should be concentrating on critical business tasks? Then our skilled service desk is the answer!
IT & people as a service
The primary role of an IT Service Desk is to act as the primary point of contact for monitoring incidents, handling user requests or questions and providing a communications channel between other service management functions and the user community. It’s all about people, delivering the best service.
- Fixed team that keeps up with your business
- Also on premise if required
- Continuity in case of absences
- Knowledge sharing with your internal employees
Approach Skilled Service Desk
REACTIVE & PROACTIVE WAY OF WORKING
Our Service Desk is both reactive and proactive. We ensure business continuity by solving acute technical incidents in a timely manner, AND we also focus on your business needs by planning, deploying, managing and improving your IT services.
CERTIFIED IT TEAM, 1 SINGLE POINT OF CONTACT
Our service desk is staffed by qualified and certified professionals who deliver both on-site and remote support. We focus on first-line resolution. You can count on one Single Point of Contact (SPOC) for all your requests and possible incidents.
ALWAYS AVAILABLE, 24/7
IT issues and problems don’t respect office hours. Tyneso offers 24/7 support for business-critical processes. Our quick response time and 24/7 availability are essential in achieving customer satisfaction.
Your benefits
- Fast response to incidents
- Reduction of downtime
- Continued productivity
- Improvement of processes
- Reduction of costs
Time to refocus
As a CEO, CIO or IT manager you are constantly putting out fires. IT problems need to be addressed. The sooner, the better. As a result, further digitisation plans end up at the bottom of the list. Time to build the foundation for your digital transformation.